I would like to thank Fred Reed and Ed Reilly for their exceptional service. On the whole; this service center is fantastic. I say this after having visited a few times. My first visit would have gone better if I had known the service center is not co-located with the sales office; I called a central phone number to make the initial appointment and subsequently drove to the place that I thought I had called - but anyway, I think if the phone operator just asks is this your first visit? It could allow for a simple follow up of ensuring the caller has the right address, etc. A minor detail - but really I dont want to sound like Im complaining. I am very satisfied!
A 1 star rating is too much for my experience. Should have been a big ZERO !! A week ago I had my Lexus RX 330 with low mileage towed to Lindsay Lexus of Alexandria because I had a leak in my radiator because it burst .The next day they called my husband and stated it would be $1100 for a new radiator . We gave them the go ahead to repair . 4 hours later the service rep called and stated they wouldnt do the work unless I agreed to pay an additional $600 dollars for a comprehensive look over because they stated that it may be a busted head gasket, we assured them that there was no busted head gasket because I was able to drive my car out of my work garage to the tow truck, and my car never over heated , not once. We immediately went to the dealer and spoke with the Dennis the service manager and explained that this was ridiculous. He stated they would go ahead and fix the vehicle with our permission as long as we wouldnt hold them accountable if anything else was wrong with the car . We agreed . The next day Dennis called my husband and stayed they wouldnt work on the vehicle , so we had to pay to have the car towed once again . We towed the car to meineke (which we paid $175 to tow from Alexandria to Clinton, Md where we live) who installed a new radiator along with a complete flush . The car is now running great . On yesterday John on whatever his name is called my phone twice and asked if I would do a trade in for a new vehicle and they would give me money towards a new trade .Let me get this straight, they wouldnt work on my vehicle but would purchase it !! I Dont think so. I would never do business with Lindsay Lexus ever in this lifetime . Stephanie Bullock
The Best Place to buy a car.And to have your car serviced
Tammy Simone has got to be the best service advisor I have ever had the pleasure of meeting. I've owned Toyota's, Fords, and Kias and I have never met anyone like Tammy. She really understands customer service and walked me (newbie) through my first service appointment with Lexus ever. She walked me through the customer service area and told me exactly how long it would take. She even told me about an update to a recall that she wanted to do along with my 5000 mile service. After it was said and done, she got me up and running and even filled my gas tank on the house and cleaned the outside of the SUV. I'm already looking forward to my next service appointment with Lindsay because I know I'll be in great hands.
James Wood, although not my usual service writer, made what I thought was an extra effort to maintain communication when a major drivetrain item required replacement. His work with corporate to obtain "good will" consideration on an out of warranty repair was the difference in my decision to proceed with the work. James is part of a superb service team at Lindsay.
Lindsay Lexus Service Center is a UK Car Repair based in Alexandria, Scotland. Lindsay Lexus Service Center is located at 1575 Kenwood Ave, Alexandria, VA 22302, USA, Alexandria, Scotland 22302, UK.
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