I just picked up my clothes from the here and it was a great experience! The woman was so kind, she even let me bring my dog in to pick up my clothes and gave him a treat. My clothes look like new. I had a wine stain in one for the past couple YEARS on a beaded blouse and it was gone! The oil stain on my other blouse was also fixed and my stretched out sweater was like new. The price was much better than I was expecting too. I am very happy with my experience and will definitely be returning.
Absolutely terrible experience. We had been coming to this dry cleaner for over a year when my boyfriend started to notice that the buttons on his dress shirts were cracked and/or broken. When we brought this to the attention of the business, we were essentially told that the buttons were cheap and there was nothing that could be done about it. We found issues with shirts from Hugo Boss, Ben Sherman, Ted Baker, and Banana Republic - none of which are "cheap" brands. When we sat down to see how many shirts were impacted and how many buttons were ruined, we were astounded to find 54 BUTTONS on 16 SHIRTS were ruined. When I brought the shirts with a list of damages to the cleaners, they said they would change the buttons (as close to original as possible) with matching thread, at no cost to us. When my boyfriend when to pick up the shirts, they hadn't fixed anything! She claimed that there were too many shirts and she was going to charge $1 per button. I cannot understand why she would have accepted the shirts from me and told me she would fix them, and then do absolutely nothing.
This is the worst dry cleaners I've ever been to. My husband dropped off a suit for his interview and was told it would be done on Monday at 4. When he went to pick it up, he was told it wasn't there. I went to pick it up and waited 20 minutes for someone to show up because there was a sign on the door that said "I'll be back in a minute." Twenty minutes later, the woman told me she went to the bank. It took her at least 5 minutes to find the suit because she had filed it under the wrong name, and then she tried to give me the wrong change. Go literally anywhere else.
The owner is a horrible human being and has the worst service and time management possible. I left my shirts there two weeks ago and they are still not finished. I think that they may have lost the shirts and are just not telling me. The establishment is way over priced and I would not suggest going to them EVER! DO NOT LEAVE YOUR CLOTHING WITH THEM!!!
The Mysterious Case of the Cooked PantsIt would be my luck that the dry cleaners nearest to the house I just bought would be the worst one, in the world. One of my favorite pairs of pants, who has survived being dry cleaned about 40 times, could not endure the fry cleaning it got at Madison cleaners -- the pants no longer fit because structural pieces inside the waist band have shriveled like a piece of fried bacon. In Life, things happen.. and so I was open to whatever recompense the owner thought was fair. She immediately took a razor blade and cut open the fabric to show me the cooked waist band.. which was pretty bold.. but I wanted to meet half way. She said they can't help what the clothes are made of. I explained that I had never had this problem before, and wondered if maybe someone operating the pants press paused to take a phone call. She said she could fix the pants and I should come back in 2 days. When I picked up the pants, I could see that she hadn't worked on them since she had cut the waist band open in front of me. It's not worth going here, and I'm a patient customer.
Madison Cleaners is a UK Laundry based in Alexandria, Scotland. Madison Cleaners is located at 525 E Braddock Rd, Alexandria, VA 22314, USA, Alexandria, Scotland 22314, UK.
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